Member Support Coordinator, Mountain West

American Conservation Experience (ACE) is a dynamic non-profit organization dedicated to providing rewarding environmental service opportunities that harness the idealism and energy of a volunteer labor force to help restore America's public lands. ACE has a national reputation for providing exceptional training and support to enable crews to safely and economically implement technically complex and physically demanding conservation projects for the US Forest Service, BLM, National Park Service, USFWS and numerous state and local land management partners.

Job Title: Member Support Coordinator

Location: Hurricane, Utah

Department/Division: CREW, Mountain West

Status: Regular Full-Time (Exempt)

Schedule/Hours: Full-time, 40 hours/weeks with additional hours as needed. Typical work hours of 9:00am-5:00pm (Monday- Friday) local time with some adjustment expected to accommodate specific projects or program orientations. Some evening and weekend hours may be occasionally required.

Reports To: Operations Manager of Member Experience and Outreach

Travel: Limited regional travel (less than 10%)

Start Date: March 2022

Position Summary:

The ACE Member Support Coordinator is an office-based position and works closely with all ACE staff members and volunteer AmeriCorps members within the ACE Mountain West Division. We believe the ACE Experience begins when an individual learns about the opportunity to serve. Our Member Support Coordinators are responsible for engaging with interested applicants through outreach and recruitment efforts as well as working directly with selected members to onboard and help prepare them for success into our Mountain West Conservation Crew Program. As an ACE Member Support Coordinator, you will be responsible for meeting the recruitment and AmeriCorps Member management needs of ACE's Mountain West Division. Based in Hurricane, Utah at the "gateway to Zion National Park," ACE Mountain West AmeriCorps conservation crews operate year-round completing various field projects include fuels reduction and thinning, invasive species treatment, native plant restoration, trail construction and maintenance, and range in location throughout southern Utah and all of Mountain West region of the U.S., from the red rock hoodoos of Bryce Canyon and Arches to the mountain peaks of the Wasatch Range to the heart of the Great Basin desert and beyond!

As a member of our staff team, you will frequently interact with ACE's AmeriCorps members throughout their ACE volunteer service as well as the general public and as such is expected to maintain a professional demeanor, positive attitude, and willingness to act as an ambassador of ACE's program at all times. In this fast-paced and interactive position, you will need to be flexible, adaptable, and enthusiastic working as a member of a dedicated team in an office environment with regular visits to field operation locations. ACE Member Support Coordinator's three primary responsibility areas include:

1) Member Outreach and Recruitment

2) Member Program Orientation and Ongoing Support

3) Member Housing Management

This position will require some regional travel (10%) to visit crew project locations and attend outreach/recruitment events. This position will require in-office participation but there will be some telework/remote work flexibility options available for some administrative position tasks.

Member Outreach, Recruitment, and Onboarding

• Serve as the primary contact for members during the outreach, recruitment, and onboarding phase of their service.
• Develop and implement a standard protocol for attracting diverse cohorts of new members to the division with an emphasis on attracting people who self-identify as belonging to groups that are currently under-represented in the division.
• Recruit ACE Mountain West members by conducting interviews and screening candidates utilizing a standard recruitment protocol.
• Meet regularly and collaborate with other ACE Member Resource staff to improve communication and best practices in outreach and recruiting efforts as well as onboarding processes.
• Maintain strong communication between ACE staff and all incoming and current members.
• Assist in uploading and managing member information in ACE's internal database.

Member Program Orientation and Ongoing Support

• Collaborate with ACE staff to mentor and develop conservation volunteer members into stewardship and leadership roles
• Organize and administer full ACE/AmeriCorps Orientation for every new corpsmember, ensure follow up onboarding items are completed on time
• Lead ACE professional development trainings such as Outdoor Safety and Leave No Trace
• Maintain the utmost professionalism and confidentiality in sensitive communications with members and staff.
• Serve as an ACE point of contact for members during their off-project days.
• Develop and implement an ongoing training and development program focused on core and field skills professional development.
• Conduct and document required Mid-Term Evaluations and End-of-Term Evaluations with every member in the conservation service program
• Assist with reviewing AmeriCorps corpsmember timesheets weekly for accuracy and timesheet compliance in a timely fashion while working with members to submit those sheets regularly
• Ensure that members have the most up-to-date resources that supplement their field experience by updating member schedules with information for professional development opportunities, trainings, etc.
• In coordination with Project Managers, conduct debrief sessions with members post field projects.
• Conduct regular site visits to field operation locations to connect with members during projects and stay abreast of the member experience in the field.
• Participate in work sessions with other ACE divisions with process improvement and organizational development that work towards ACE being the program, partner, and employer of choice. A strong interest and active participation in Justice, Equity, Diversity, and Inclusion (JEDI) is required.
• Assist with identification of potential alumni ambassadors among exiting program members.

Member Housing Management

ACE provides shared dormitory housing to all volunteer AmeriCorps members participating in the ACE Mountain West program for their off-project days. The MSC will be responsible for the following duties:

• Organize housing assignments for all ACE Mountain West corpsmembers and provide consistent and detailed housing orientations for new members in the ACE shared housing unit.
• Manage housing supervisors and coordinate and enforce house rules and cleaning routines to ensure a comfortable, accountable and hygienic living environment.
• Purchase housing supplies and keep housing units regularly stocked, as well as managing ACE's tent and uniform inventory for members.
• Assist the Operations Manager of Member Experience and Outreach with identifying and organizing maintenance and repairs for the ACE housing unit, such as painting, repair, plumbing, landscaping, tree removal, etc.
• Other duties as assigned

Required Experience and Qualifications:

• Must have a strong comfort level speaking on the phone
• Attention to detail
• Basic comfort level with public speaking
• Familiarity with basic office practices, file management, records maintenance
• Must maintain a positive, constructive, and flexible work environment conducive to team dynamics
• Willingness to travel locally, work occasional weekends and attend community events.
• Strong skills in leadership, interpersonal communication, organization, management, conflict resolution and motivating others
• Outstanding organizational and time management skills with the ability to maintain and effectively support a complex array of projects
• Computer skills required including intermediate knowledge of Excel and Google Suites, and professional email etiquette; Strong data management skills.
• Ability to function as an efficient, effective and adaptable team member displaying professional-level proficiencies in both technical and interpersonal skills.
• Ability to receive and provide constructive feedback.
• Ability to prepare and maintain records and reports.
• Ability to understand and carry out oral and written instructions.
• Ability to understand and follow ACE systems and processes.
• Proven ability to work independently and be a positive, contributing member of a group.
• Possess a high school diploma or GED certificate. BA/BS degree from an accredited college/university preferred.
• 1-2 years of previous experience with volunteer or AmeriCorps member management and support, preferably in a Conservation Corps.
• Experience working with AmeriCorps program compliance, administration, and management.

Other Requirements:

• Must be authorized to work in the U.S.
• Valid driver's license and an insurable driving record
• Proficient in English
• Ability to pass a federal criminal background check
• Willing to abide by ACE Policy and Federal Drug Free workplace policies and laws. ACE reserves the right to drug test at any time
• All ACE members and staff must verify that they are fully vaccinated for COVID-19 by the time they start their term/position or request a medical or religious exemption.

The ideal candidate will possess a unique combination of attributes, including (but not limited to) strong skills in leadership, interpersonal communication, public speaking, organization, management, conflict resolution, and motivating others. The ideal candidate will have an established passion in recruiting, supporting and developing the next generation of environmental stewards and leaders with interest and dedication to diversity, equity and inclusion. Past experience in outdoor recreation or manual labor while working and camping through adverse weather conditions in the outdoors is preferred. Ideally, this candidate will also have experience with residential youth programs.

Individuals who identify with groups typically under-represented in the conservation industry, including women, non-binary individuals, LGBTQ individuals, and people of color are particularly encouraged to apply.

Physical Demands, Work Environment and Working Conditions:

• Physical Demands: Requires frequent sitting, standing, walking, carrying, using hands to handle or feel, reaching with hands and arms, talks and hears. Manual dexterity required for use of computer keyboard/mouse and other routine office equipment. May occasionally be required to stoop, kneel, climb stairs, and/or crouch.
• Vision Requirements: Requires close, distance, peripheral and depth perception vision as well as the ability to focus.
• Weight Lifted or Force Exerted: Frequently moves up to 10 lbs., occasionally moves up to 25 pounds.
• Environmental: Moderate noise such as in a business office with equipment and light traffic.
• Travel: This position requires local, domestic travel.

Compensation: Starting annualized salary range of $35,568.00 (40 hours/week for 52-weeks), paid bi-weekly ($1,368.00).

Medical/Health Benefits: ACE offers competitive medical and ancillary plans (health, mental health, dental, vision and other supplemental benefits). ACE Staff members are also eligible to participate in ACE's 403k retirement plan with a 1% employer contribution.

Holidays, Vacation, and Sick Time: As an ACE staff member, you will be eligible to accrue up to 80 hours of paid vacation time annually during your first two years of continuous employment, then it increases to 120 hours annually. Additionally, ACE observes 11 paid annual holidays and provides 10 days (or 80 hours) of paid sick time annually.

Additional Benefits:

Outdoor Perks - As an ACE staff member, you will be eligible to receive pro deals which include deep discounts on outdoor gear providing 30 - 50% off retail prices on 100s of established outdoor gear brands.

To Apply: Please submit a resume, one-page cover letter and contact for three professional/academic references to the application link. Qualified applicants will be contacted by email to arrange an interview. Applicants must follow all application instructions in order to be considered for this opportunity. This position may close at any time.

American Conservation Experience provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, American Conservation Experience complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Learn More About American Conservation Experience (ACE)!

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