Member Support Coordinator, CREW Pacific West

American Conservation Experience (ACE) is a nonprofit organization dedicated to providing rewarding environmental service opportunities for youth, young adults and emerging professionals of all backgrounds to explore and help restore America's public lands while gaining practical professional conservation experience. As a national conservation corps, ACE holds an established reputation for providing exceptional training and support to allow field crews to safely implement and complete technically complex and critical conservation projects on public lands for the US Forest Service, BLM, National Park Service, Fish & Wildlife Service and numerous state and local land management partners.

Job Title: Member Support Coordinator, Pacific West

Location: ACE Pacific West Program based. This position is mostly remote, but will transition to being office based within one year.

Department/Division: CREW Pacific West

Status: Regular Full-Time, Hourly (Non-Exempt)

Schedule/Hours: Full-time. Flexible schedule with varying shifts; 40 hours/week with additional hours as needed. Some evening and weekend hours may be occasionally required.

Reports To: Pacific West Ridgecrest Program Manager

Travel: Yes, moderate regional travel required.

Desired Start Date: June 2023. Open until filled.

Position Summary:

The Member Support Coordinator (MSC) is an office-based position and works closely with all staff members and volunteer AmeriCorps corpsmembers within the ACE Pacific West Division. The Member Support Coordinator will be responsible for meeting the recruitment and AmeriCorps Member management needs of ACE's Pacific West Division. The MSC will frequently interact with ACE's AmeriCorps members as well as the general public and as such is expected to maintain a professional demeanor, positive attitude, and willingness to act as an ambassador of ACE's program at all times. The MSC will need to be flexible, adaptable, and enthusiastic while working in a fast-paced office environment with regular visits to field operation locations. The MSC's three primary responsibility areas include:

1) Member outreach, recruitment, and onboarding

2) Member support

3) Program development and AmeriCorps program compliance.

This position will initially be largely remote, with some training and occasional duties in Ridgecrest, CA. The incumbent must be based in the Palm Springs/Coachella Valley area, and will support the creation of a new base location in that region. Once the base is established, the position will be based in a Palm Springs/Coachella Valley office with telecommute opportunities. The position requires some regional travel (up to 15%).

Essential Functions and Responsibilities:

Member Outreach, Recruitment, and Onboarding

• Serve as the primary contact for members during the outreach, recruitment, and onboarding phase of their service.
• Develop and implement a standard protocol for attracting diverse cohorts of new members to the division with an emphasis on attracting people who self-identify as belonging to groups that are currently under-represented in the division.
• Recruit ACE Pacific West members as needed by conducting interviews and screening candidates utilizing a standard recruitment protocol.
• Meet regularly and collaborate with other ACE Member Support staff to improve communication and best practices in outreach and recruiting efforts as well as onboarding processes.
• Maintain strong communication between ACE staff and all incoming and current members.
• Create and implement training for new members including Leave No Trace training, Goal Setting sessions, and others.
• Assist with the ordering, distribution and maintenance of counts on member uniform resources
• Network and develop partnerships with organizations/entities in the local community

Member Support

• Collaborate with ACE staff to mentor and develop corpsmembers into stewardship and leadership roles
• Assist in uploading and managing member information in ACE's internal database.
• Maintain the utmost professionalism and confidentiality in sensitive communications with members and staff.
• Serve as an ACE point of contact for members during their off project days.
• Develop and implement an ongoing training and development program focused on interpersonal skills and professional development.
• Conduct and document required Mid-Term Evaluations and End-of-Term Evaluations with every member in the conservation service program.

• Ensure that members have the most up-to-date resources that supplement their field experience by updating member schedules with information for professional development opportunities, trainings, etc.
• In coordination with Project Managers, conduct debrief sessions with members after field projects.
• Conduct regular site visits to field operation locations to connect with members during projects and stay abreast of the member experience in the field.
• Participate in work sessions with other ACE divisions with process improvement and organizational development that work towards ACE being the program, partner, and employer of choice. A strong interest and active participation in Justice, Equity, Diversity, and Inclusion (JEDI) is required.

AmeriCorps Program Compliance

• Assist with AmeriCorps compliance throughout a member's term.
• Ensure that a full AmeriCorps Orientation is delivered to every new member in coordination with other ACE staff. Ensure all orientation follow-up items are completed on time.
• Assist division leadership with administering and allocating slots for AmeriCorps grants
• Collaborate with ACE staff to ensure compliance with all AmeriCorps requirements and meeting data compliance standards
• Assist in the review of AmeriCorps corpsmember timesheets weekly for accuracy and timesheet compliance in a timely fashion while working with members to submit those sheets regularly
• Other duties as assigned.

Required Experience and Qualifications:

• Must have a strong comfort level speaking on the phone
• Attention to detail
• Basic comfort level with public speaking
• Familiarity with basic office practices, file management, records maintenance
• Must maintain a positive, constructive, and flexible work environment conducive to team dynamics
• Willingness to travel locally, work occasional weekends and attend community events.
• Strong skills in leadership, interpersonal communication, organization, management, conflict resolution and motivating others
• Outstanding organizational and time management skills with the ability to maintain and effectively support a complex array of projects
• Computer skills required including intermediate knowledge of Excel and Google Suites, and professional email etiquette; Strong data management skills.
• Ability to function as an efficient, effective and adaptable team member displaying professional-level proficiencies in both technical and interpersonal skills.
• Ability to receive and provide constructive feedback.
• Ability to prepare and maintain records and reports.
• Ability to understand and carry out oral and written instructions.
• Ability to understand and follow ACE systems and processes.
• Proven ability to work independently and be a positive, contributing member of a group.
• Possess a high school diploma or GED certificate. BA/BS degree from an accredited college/university preferred.
• 1-2 years of previous experience with volunteer or AmeriCorps member management and support, preferably in a Conservation Corps.
• Experience working with AmeriCorps program compliance, administration, and management.

Other Requirements:

• Must be authorized to work in the U.S.
• Valid driver's license and an insurable driving record
• Proficient in English
• Ability to pass a federal criminal background check
• Willing to abide by ACE Policy and Federal Drug Free workplace policies and laws. ACE reserves the right to drug test at any time.

The ideal candidate will possess a unique combination of attributes, including (but not limited to) strong skills in leadership, interpersonal communication, public speaking, organization, management, conflict resolution, and motivating others. The ideal candidate will have an established passion in recruiting, supporting and developing the next generation of environmental stewards and leaders with interest and dedication to diversity, equity and inclusion. Past experience in outdoor recreation or manual labor while working and camping through adverse weather conditions in the outdoors is preferred. Ideally, this candidate will also have experience with residential youth programs.

Individuals who identify with groups typically under-represented in the conservation industry, including women, non-binary individuals, LGBTQ individuals, and people of color are particularly encouraged to apply.

Physical Demands, Work Environment and Working Conditions

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Physical Demands: Requires frequent sitting, standing, walking, carrying, using hands to handle or feel, reaching with hands and arms. Manual dexterity required for use of computer keyboard/mouse and other office equipment. Required to stoop, kneel, climb stairs, and/or crouch.
• Vision Requirements: Requires close, distance, peripheral and depth perception vision as well as the ability to focus.
• Weight Lifted or Force Exerted: Ability to lift up to 25 lbs.
• Environmental: Indoor conditions. Occasional outdoor work when meeting with staff and/or members in the field.
• Noise Environment: Typical office noise. May be exposed to moderate noise when visiting field operation locations.
• Travel: This position requires domestic travel.

Compensation: $24/hour (assuming 40 hours/week 52 weeks/year), depending on experience.

Medical/Health Benefits: ACE offers competitive medical and ancillary plans (health, mental health, dental, vision and other supplemental benefits). ACE Staff members are also eligible to participate in ACE's 403b retirement plan with a 1% employer contribution.

Holidays, Vacation, and Sick Time: As an ACE staff member, you will be eligible to accrue up to 80 hours of paid vacation time annually during your first two years of continuous employment, then it increases to 120 hours annually. Additionally, ACE observes 13 paid annual holidays and provides 10 days (or 80 hours) of paid sick time annually.

Additional Benefits:
Outdoor Perks - As an ACE staff member, you will be eligible to receive pro deals which include deep discounts on outdoor gear providing 30 - 50% off retail prices on 100s of established outdoor gear brands.
Phone Reimbursement Option: You have the option for monthly phone reimbursement for personal device/number use for this position.

To Apply: Please submit a resume, one-page cover letter and contact for three professional/academic references to the application link. Qualified applicants will be contacted by email to arrange an interview. Applicants must follow all application instructions in order to be considered for this opportunity. This position may close at any time.

ACE values an inclusive workforce - if you meet at least 70 percent of the qualifications, we want to hear from you!

American Conservation Experience provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, American Conservation Experience complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Learn more about ACE on our WEBSITE or check out our INSTAGRAM!

Current Openings for Member Support Coordinator, CREW Pacific West Jobs at American Conservation Experience - Staff