Member Manager, EPIC Fish and Wildlife Service Divison

American Conservation Experience, a nonprofit Conservation Corps, provides professional development opportunities for young adults seeking to enhance their career experience. ACE's Emerging Professionals in Conservation (EPIC) program has a national reputation for providing young adults and recent graduates with hands-on, professional development individual placement opportunities to work alongside and under the guidance of agency mentors as they apply their knowledge of resource management on their path to becoming the next generation of resource and land managers.

Job Title: Member Manager, EPIC Fish and Wildlife Service (FWS)

Location: : Options include any ACE offices (Hurricane, UT; Flagstaff, AZ; Sacramento, CA; Asheville, NC) or remote/flexible telework.

Department/Division: EPIC (Fish and Wildlife Service)

Status: Regular, Full-Time, Salaried (Exempt)

Schedule/Hours: ​​Full-time, 40 hours/weeks with additional hours as needed. Typical work hours of 9:00am-5:00pm (Monday - Friday) local time with some adjustment expected to accommodate specific projects and program needs. Some evening and weekend hours may be occasionally required.

Start Date: March 2024

Reports To: Program Manager, EPIC FWS Division

Position Summary:

ACE is seeking candidates for a Member Manager for the Emerging Professionals in Conservation (EPIC), US Fish and Wildlife (FWS) Division who are passionate about youth engagement, resource management, and desire to work at the national level through ACE's 21st Century Service Corps partnership with federal land management agencies. Our cooperative partnership's responsibility is to bridge EPIC pathways to public service careers, both federal and nongovernmental.

The ACE EPIC Fish and Wildlife Service (FWS) Division currently manages more than 100 Cooperative Agreements with FWS across the country. Projects supported are diverse and range from invasive species

control; riparian and wetland restoration; threatened and endangered species research and management; records reconciliation; realty; vertebrate and invertebrate research and management; ecology; landscape level planning; maintenance; outreach and visitor services. Our ACE EPIC FWS team recruits, places and supports young adults and recent graduates with individual placement service opportunities to work on these FWS projects.

The Member Manager is an office-based position that will work under the direction and support of division leadership to assist with a variety of administrative, programmatic and operational projects specifically focused in recruitment and member management. In support of facilitating meaningful conservation professional development opportunities for youth and young adults on public lands, the Member Manager will be responsible for assisting with Division specific outreach and recruitment efforts, member onboarding and support, and will serve as a project-related point of contact for applicants, members and FWS partners as well as other public/private partners and projects. The Member Manager will frequently interact with ACE applicants and participants, partners, as well as other ACE divisions and as such is expected to maintain a professional demeanor, positive attitude, and willingness to act as an ambassador of ACE's program at all times.

Essential Functions and Responsibilities:

With the primary direction and support of the ACE EPIC FWS Program Manager, along with team support, the Member Manager will:

Recruitment and Outreach:

Assist with recruitment and outreach efforts for the EPIC FWS Program, including:

• Develop position announcements for individual placements
• Post and advertise EPIC FWS project opportunities and positions
• Conduct applicant interviewing/vetting in coordination with FWS staff
• Follow up with candidates about application status and materials
• Compile and prepare applicant information and collaborate with project partners on applicant placement
• Research and formulate recruitment strategies including finding new recruitment sites, building relationships with academic institutions, agencies, tribes, and local organizations while recruiting, interviewing and reviewing prospective candidates.
• Assist with ensuring timely and accurate onboarding and data entry of selected ACE members.

Member Support:

• Oversees all aspects of member management for a portion of ACE members (recruitment, placement, onboarding, support, and exiting); Responsible for ensuring members are provided a positive and engaging experience, as well as performing to ACE standards.
• Serve as a main point of contact for member inquiries on many aspects of the member's position including: travel, training, vehicles, uniforms, safety, PPE, mentorship, etc.
• Assist with time and attendance reporting and processing.
• Coordinate the order and shipping of member uniforms for individual placement projects.
• Assist with AmeriCorps program enrollments, exits, and audits.
• ​​Directly engage and support agency partners throughout each member's term; this can include:
  • Confirming logistical information, establishing expectations of project duties and schedule, and ongoing communication
  • Monitor member and partner feedback and respond appropriately, including facilitating disciplinary action with support from the National Director as required.
• Understand and utilize ACE data management.
• Adhere to ACE safety policies and procedures.
• Support ACE and Divisional efforts to expand the diversity of participants in our programming and make our programs more accessible to young people of all backgrounds.
• Responsibilities and tasks outlined are not exhaustive and may change as determined by ACE.

Required Experience and Qualifications:

• Possess a high school diploma or GED certificate
• Ability to work both independently and as a contributing member of a team
• Excellent time management skills
• Ability to effectively work with a diverse range of people.
• Strong written and oral communication skills
• Must have a strong comfort level speaking on the phone.
• Ability to independently manage one's workload
• Commitment to ACE's mission of public service through youth development & volunteerism.
• A deep and continuing interest in the welfare and professional development of ACE participants.
• Highly organized, with the ability to effectively multitask and maintain coordination of time sensitive compliance needs for members serving nationwide, utilizing proprietary database tools.
• Ability to think creatively and proactively, organize tasks, work independently and as part of a team, and meet deadlines.
• Strong computer management skills including experience or willingness to learn applicant tracking software and personnel databases, iOS, MS Office, Google Suite, and webinar platforms such as Zoom, or equivalents to these.
• Must be flexible and eager to engage with the highly mobile and predominantly remote teams that make up ACE.
• Ability to receive and provide constructive feedback
• Ability to prepare and maintain records and reports
• Ability to understand and carry out oral and written instructions
• Ability to understand and follow ACE systems and processes
• Commitment to helping ACE advance its goals around justice, equity, diversity, and inclusion (JEDI)
• Knowledge and or understanding of National Service Programs like AmeriCorps is preferred, but not required.
• Knowledge and or understanding of USFWS or federal land management agencies is preferred, but not required.
• Ability to perform the essential duties of the position with or without reasonable accommodation.

Other Requirements:

• Must be authorized to work in the U.S.
• Valid driver's license and an insurable driving record
• Proficient in English
• Ability to pass a federal criminal background check
• Willing to abide by ACE Policy and Federal Drug Free workplace policies and laws. ACE reserves the right to drug test at any time.
• All ACE members and staff must verify that they are fully vaccinated for COVID-19 by the time they start their term/position or request a medical or religious exemption.

Physical Demands, Work Environment and Working Conditions:

• Physical Demands: Requires frequent sitting, standing, walking, using hands to handle or feel, reaching with hands and arms, talks and hears. Manual dexterity required for use of computer keyboard/mouse and other office equipment. Occasionally required to stoop, kneel, climb stairs, and/or crouch (all physical demands are required with or without reasonable accommodations).
• Vision Requirements: Requires close, distance, peripheral and depth perception vision as well as the ability to focus.
• Weight Lifted or Force Exerted: Frequently moves up to 10 lbs., occasionally moves up to 25 pounds.
• Environmental: Mainly indoor, office environment conditions; indoor air quality is good and temperature is controlled.
• Noise Environment: Moderate noise such as in a business office with equipment and light traffic.
• Travel: This position may require domestic travel as needed (to visit project sites/recruitment events)

Compensation: Starting annualized salary of $44,000 - $49,000, based on experience.

Benefits: ACE offers competitive medical and ancillary plans (health, mental health, dental, vision and other supplemental benefits). ACE Staff members are also eligible to participate in ACE's retirement plan with a 2% employer contribution.

Holidays, Vacation, and Sick Time: As an ACE staff member, you will be eligible to accrue up to 80 hours of paid vacation time annually during your first two years of continuous employment, then it increases to 120 hours annually. ACE observes 13 paid annual holidays (floating holiday flexibility). ACE provides 10 days (or 80 hours) of paid sick time annually.

Additional Benefits: Outdoor Perks - As an ACE staff member, you will be eligible to receive pro deals which include deep discounts on outdoor gear providing 30 - 50% off retail prices on 100s of established outdoor gear brands.

Phone Provided or Reimbursement Option: You have the option to select one of the following options: ACE work phone device/number provided or monthly phone reimbursement for personal device/number use.

To Apply: Please submit a resume and cover letter describing your relevant project or member management experience and why you are a good fit for this position. Please submit your application using the online application link. Qualified applicants may be contacted directly to schedule an interview. All application materials must be submitted to be considered for this opportunity.

For specific questions not answered above, please contact: ACE EPIC FWS Division Director Ellen Bley (ebley@usaconservation.org, 513-526-5205)

American Conservation Experience provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, American Conservation Experience complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Current Openings for Member Manager, EPIC Fish and Wildlife Service Divison Jobs at American Conservation Experience - Staff