American Conservation Experience - Staff
  • ACE CREW: Eastern Region
  • Asheville, NC, USA
  • CREW

American Conservation Experience (ACE) is a dynamic non-profit organization dedicated to providing rewarding environmental service opportunities that harness the idealism and energy of a volunteer labor force to help restore America's public lands. ACE has a national reputation for providing exceptional training and support to enable crews to safely and economically implement technically complex and physically demanding conservation projects for the US Forest Service, BLM, National Park Service, USFWS and numerous state and local land management partners.

Position Title: Outreach & Member Support Coordinator

Location: Fletcher, NC (Asheville area)

Department/Division: CREW, Eastern Division

Status: Regular Full-Time, Salaried (Exempt)

Schedule/Hours: Full-time. Flexible Schedule (Monday - Friday); 40 hours/week with additional hours as needed. Some evening and weekend hours may be occasionally required, but not frequent

Reports To: Associate Director of Member Programs, ACE Eastern Division

Travel: Limited, less than 10%

Compensation: Competitive pay of a starting annualized salary is $35,568.00 with a benefits package that includes health, dental, vision and supplemental insurance, paid vacation, sick leave, designated holidays, and 401k retirement for qualified employees.

Start Date: May 2021

Position Summary:

The Outreach & Member Support Coordinator (MSC) is an office-based position and works closely with all staff members and volunteer AmeriCorps members within the ACE Eastern Division (CREW program), based in the Asheville area of North Carolina. This MSC will be responsible for meeting the recruitment and member management needs of ACE's Eastern Division. The MSC will frequently interact with ACE's AmeriCorps members as well as the general public and as such is expected to maintain a professional demeanor, positive attitude, and willingness to act as an ambassador of ACE's program at all times. The MSC will need to be flexible, adaptable, and enthusiastic while working in a fast-paced, fluid office environment. The primary responsibilities include spearheading the division's outreach and recruitment efforts, reviewing AmeriCorps member applications, conducting member interviews, orienting new members, conducting Mid-Term and Exit interviews, and providing overall support for AmeriCorps members throughout their terms, as well as assisting the AmeriCorps Program MSC with administrative paperwork as needed.

The Outreach MSC will work closely with the Eastern Division's AmeriCorps Program MSC & Associate Director of Member Programs. The MSC will also be collaborating remotely with other ACE offices across the U.S. to ensure consistent communication and policy compliance across divisions.

Essential Functions and Responsibilities:

Outreach & Recruitment (about 50-60%)

  • Manage current online recruitment efforts across a variety of job posting platforms.
  • Review AmeriCorps applicants
  • Conduct AmeriCorps member interviews utilizing the standard recruitment protocol and screen candidates from all backgrounds
  • Serve as the primary contact for member applicants during the interview process
  • Collaborate with program staff to set recruitment goals
  • Maintain, develop, and disseminate recruitment materials in collaboration with other ACE departments and divisions
  • Increase ACE's local and national presence through advertising and promotional materials, in collaboration with ACE's National Marketing & Communications team
  • Attend virtual career fairs for universities across the country as well as local university career fairs (post-COVID)
  • Assist in developing and implementing a standard protocol for attracting diverse cohorts of new members to the division with an emphasis on attracting people who self-identify as belonging to groups that are currently under-represented in the division.

Member Support (about 30-40%)

  • Engage, oversee, and support AmeriCorps members during their ACE conservation service
  • Develop and maintain strong communication between ACE staff and all incoming and current AmeriCorps members; serve as one of the main points of contact for members
  • Maintain, develop, and disseminate member support materials in collaboration with other ACE departments
  • Coordinate orientation agenda and duties with ACE staff and co-lead ACE/AmeriCorps orientations
  • Assist with conducting and documenting required Mid-Term Evaluations and End-of-Term Evaluations with ACE Eastern AmeriCorps members
  • Provide performance feedback to AmeriCorps members
  • Maintain the utmost professionalism and confidentiality in sensitive communications with members and staff
  • Assist with review AmeriCorps member timesheets weekly for accuracy and timesheet compliance in a timely fashion while working with members to submit those sheets regularly
  • Assist other ACE staff to mentor and develop members into stewardship and leadership roles

Other Activities, as assigned (about 10%)

  • Assist with AmeriCorps compliance, member file management, criminal history checks, and other enrollment duties.
  • Assist Member Management team in ensuring on-boarding process runs smoothly for all new arrival groups; organize orientation materials and new member documentation; follow up on on-boarding items to make sure they're completed on time; coordinate arrival details with incoming members
  • Data entry: assist in uploading and managing member information in ACE's internal database
  • Assist in coordination of Volunteer Service Projects for and with ACE AmeriCorps members in local communities.
  • Network and develop partnerships with organizations/entities in the local community
  • Lead ACE professional development trainings as needed
  • Respond to emergencies and organize medical care for sick or injured Members (including after hours)
  • Assist Associate Director with identifying places for program improvement
  • Assist Division Director with Puerto Rico Program administrative tasks or local hiring when needed
  • Occasional visits to the field
  • Other duties as assigned

Required Experience and Qualifications:

  • Must have a strong comfort level speaking on the phone
  • Familiarity with basic office practices, file management, and records maintenance
  • Strong skills in leadership, interpersonal communication, organization, management, problem solving, conflict resolution, and motivating others
  • Ability to function as an efficient, effective, communicative, and adaptable team member displaying professional-level proficiencies in both technical and interpersonal skills.
  • Computer skills including intermediate knowledge of Excel and Google Suites, strong professional email etiquette, and basic data management skills
  • Basic comfort level with public speaking
  • Attention to detail
  • Takes initiative and has strong planning, organizational, and time management skills; ability to prioritize and plan work activities; uses time efficiently and develops action plans when given a demanding workflow
  • Ability to receive and provide constructive feedback.
  • Ability to understand and carry out oral and written instructions.
  • Ability to understand and follow ACE systems and processes.
  • Willingness to travel locally, work occasional weekends/evenings, and attend community events, as needed
  • Leadership ability, forward-thinking, positivity, and flexibility are important assets in this position, as the ACE Member Program Management department continues to evolve.
  • Previous experience working in a team setting supporting/developing young adults as well as experience in nonprofit, conservation, and/or natural resource management fields preferred
  • Experience with or knowledge of working with AmeriCorps in either an AmeriCorps member or staff capacity are also preferred
  • Possess a high school diploma or GED certificate. BA/BS degree from an accredited college/university preferred.
  • 1-2 years of previous experience with volunteer or AmeriCorps member management and support

Other Requirements:

  • Must be authorized to work in the U.S.
  • Valid driver's license and an insurable driving record
  • Proficient in English
  • Ability to pass a federal criminal background check
  • Willing to abide by ACE Policy and Federal Drug Free workplace policies and laws. ACE reserved the right to drug test at any time

Physical Demands, Work Environment, and Working Conditions:

  • Physical Demands: Requires frequent sitting, standing, walking, carrying, using hands to handle or feel, reaching with hands and arms, talks and hears. Manual dexterity required for use of computer keyboard/mouse and other routine office equipment. May occasionally be required to stoop, kneel, climb stairs, and/or crouch.
  • Vision Requirements: Requires close, distance, peripheral and depth perception vision as well as the ability to focus.
  • Weight Lifted or Force Exerted: Frequently lifts up to 10 lbs., occasionally lifts up to 25 pounds.
  • Environmental: Moderate noise such as in a business office with equipment and light traffic.
  • Travel: This position requires domestic travel.

To Apply: Navigate to the "APPLY NOW" link at to fill out an application. You must include a resume, one-page cover letter and three professional references. Qualified applicants will be contacted by email to arrange an interview. Applicants must follow all application instructions in order to be considered for this opportunity. This position may close at any time.

American Conservation Experience provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, American Conservation Experience complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

American Conservation Experience - Staff
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